Troubleshooting Tips
Corrupted Recordings.
This is the most popular issue amongst our users, you simply need to go to your browser's settings and select as input the appropriate microphone.
Go to settings
Then on privacy and security select site settings.
Scroll down and select "Microphone
Select the appropriate microphone, and now it should work.
Note: if your recording is longer than 60 minutes, we require you to have high upload internet speed.
Browser Performance
We have learned that Google Chrome and Mozilla Firefox have the best performance for our application. It's extremely important that you keep your browser updated and free of corrupted or outdated extensions.
Make sure you have enough space for long recordings in your device.
For mobile recordings overall, disable screen locks. Create a shortcut on your mobile menu to access DeepCura instantly.